FAQ

The traditional image of the French soldier known as Jacques or “Le Zouave” is used on Zig-Zag® packaging in other markets such as the United States and Europe. Under Canadian regulations, Zig-Zag®’s packaging will no longer feature Jacques.

We accept Visa, Mastercard, American Express, Diners Club International, Discover, JCB.

We deliver throughout Canada, excluding Quebec and Nova Scotia, via Canada Post. Due to COVID-19 precautions, age verified packages can only be picked up at post offices.

To place an online order, you must be of legal age in the province you are purchasing in. 18+ in Alberta, 19+ in all other provinces and territories.

At the time of purchase, we collect your name, address and payment information. We also require that you to confirm that you are of the legal age in your Province of residence to purchase Zig-Zag® products. Your information is kept in accordance with our privacy policy. At delivery, a government issued I.D. is necessary to receive your order or to pick up at your local post office.

We currently do not ship outside of Canada. For shipping to the US, please refer to zigzag.com

Visit our Shipping & Returns page in the footer menu to view our full policy. We offer free shipping on all orders over $50. Shipping usually takes between 1-8 business days depending on your location. We cannot accept or ship orders to the following provinces: Quebec and Nova Scotia

We want to make shopping for Zig-Zag® as easy as possible for you. We offer both a direct online store, and retail shop placements so you can get our products wherever, whenever you want. While Zig-Zag® products are available all over, we do offer exclusive online products, merchandise and bundles that you won’t find anywhere else.

For any wholesale inquiries, including signage, displays, or trade materials, please contact: sales@zigzag.ca