We’re still shipping orders as usual with UPS, so most customers won’t see any disruption. The only exception is if your shipping address is a PO box, since UPS cannot deliver there. To avoid delays, please provide a physical street address at checkout.

If you placed an order to a PO box before Sept. 25, don’t worry — Canada Post confirms your package is safe and will be delivered once operations resume. No action is needed from you, but please expect longer-than-normal wait times.

During the Canada Post strike, we can’t process returns since packages can’t reach us. But don’t worry — we’ll honour our 30-day return policy once the strike ends, even if your return window would have expired during the disruption. Please hold onto your item and receipt, and once service resumes, reach out to us and we’ll help you complete the return. If you have concerns in the meantime, our support team is here to assist.

If your return package is already with Canada Post, it will be delivered once the strike concludes. We’ll process your refund or exchange as soon as we receive it.

The traditional image of the French soldier known as Jacques or “Le Zouave” is used on Zig-Zag® packaging in other markets such as the United States and Europe. Under Canadian regulations, Zig-Zag®’s packaging will no longer feature Jacques.

We want to make shopping for Zig-Zag®as easy as possible for you. We offer both a direct online store, and retail shop placements so you can get our products wherever, whenever you want. While Zig-Zag®products are available all over, we do offer exclusive online products, merchandise and bundles that you won’t find anywhere else.

We accept Visa, Mastercard, American Express, Diners Club International, Discover, JCB

We deliver throughout Canada, excluding Quebec and Nova Scotia, via Canada Post. Due to COVID-19 precautions, age verified packages can only be picked up at post offices.

To place an online order, you must be of legal age in the province you are purchasing in. 18+ in Alberta, 19+ in all other provinces and territories.

At the time of purchase, we collect your name, address and payment information. We also require that you to confirm that you are of the legal age in your Province of residence to purchase Zig-Zag® products. Your information is kept in accordance with ourprivacy policy. At delivery, a government issued I.D. is necessary to receive your order or to pick up at your local post office.

We currently do not ship outside of Canada. For shipping to the US, please refer to zigzag.com

Visit ourShipping & Returns page in the footer menu to view our full policy. We offer free shipping on all orders over $50. Shipping usually takes between 1-8 business days depending on your location. We cannot accept or ship orders to the following provinces: Quebec and Nova Scotia.