To provide customers with a better overall shopping experience, Zig Zag Canada is now working with our trusted partner Smoke & Vape for all orders and customer service.

Smoke & Vape offers:

• A larger product selection
• Price match guarantee
• Easy returns
• Free shipping on qualifying orders
• Fast and reliable customer support

This partnership allows customers to shop their favorite Zig Zag products, along with 1,000+ additional accessories and related products, all in one convenient place.

Yes.

Smoke & Vape is an official Canadian retailer for Zig Zag products.

Customers can expect:

• The same authentic products
• The same trusted sourcing
• The same support and warranty coverage

Yes.

The Zig Zag Canada website will continue to showcase product information, brand details, and featured products so customers can explore the brand and learn more about the lineup.

When you’re ready to purchase, you can complete your order through our partner Smoke & Vape, where all Zig Zag products are available alongside a wider selection of accessories and related products.

All Zig Zag products are available at Smoke & Vape.

You can browse and complete your purchase here:

www.smokeandvape.ca

Smoke & Vape carries the full range of Zig Zag products, along with hundreds of complementary accessories from other leading brands.

There will be no changes to pricing.

Smoke & Vape offers competitive pricing and a price match guarantee, along with frequent promotions and bundle offers.

No.

To place orders, customers can either:

• Create an account on Smoke & Vape, or
• Checkout as a guest

Creating an account allows you to track orders and receive exclusive promotions, but it is not required to complete a purchase.

Nothing happens to your account. However, purchases are now completed through Smoke & Vape, so customers who wish to place orders will create a new account there if desired.

We’re making sure you don’t lose any value. Your loyalty points will be converted into a discount code for Smokeandvape.ca, with a value equal to—or greater than—your points balance. You’ll receive your personal code by email, ready to use on your next purchase.

If you have any questions you can reach out to Smoke & Vape customer support at info@smokeandvape.ca.

Your privacy remains important.

Customer account information from the Zig Zag Canada website is not automatically transferred to Smoke & Vape.

If you choose to shop on Smoke & Vape, you can create a new account or checkout as a guest.

No.

Your personal information is not shared or transferred automatically. Customers can choose to subscribe to the Smoke & Vape newsletter separately if they wish to receive promotions and updates.

Yes.

All manufacturer warranties and product support remain fully valid.

Smoke & Vape will continue to assist customers with:

• Warranty claims
• Product questions
• Returns and exchanges

Yes.

Orders placed through Smoke & Vape are shipped within Canada, so customers can expect reliable domestic shipping and service.

Smoke & Vape offers:

• Fast Canadian shipping
• Free shipping on qualifying orders
• Order tracking
• Customer support for all orders

For any questions about shipping or delivery, customers can contact info@smokeandvape.ca.

For all order support, questions, warranty claims, or product assistance, please contact:

info@smokeandvape.ca

The Smoke & Vape customer service team will be happy to help.

Customers who previously purchased Zig Zag products will continue to receive full support and warranty coverage.

For assistance, simply contact info@smokeandvape.ca.